We understand that sometimes ‘life just happens’ and there may be times when it is necessary to cancel/reschedule an appointment.
The advent of COVID has changed the way we schedule appointments, and as a result MISSED APPOINTMENTS have become a more significant cost to the practice.
A concurrent trend with increasing missed appointments, and failing to contact us, has made it necessary for CHIROACTIVE to introduce a new 24-hour cancellation policy.
To cancel or reschedule an appointment, please call us on 8374 4033 a minimum of 24 hours prior to your appointment time. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Appointments are in high demand, and your advanced notice will enable other patients to take unwanted appointments.
From April 1st 2022, at our discretion:
We require a minimum of 24 hours for ALL cancelled or rescheduled appointments.
Acceptance of this Policy will be a condition of making an appointment at CHIROACTIVE.
Patients who contact us to reschedule their appointment LESS than 24 hours beforehand will incur a MISSED APPOINTMENT FEE of $30.
Patients who contact us to reschedule up to 24 hours AFTER missing their appointment will incur a MISSED APPOINTMENT FEE of $40.
Patients who fail to contact the clinic within 24 hours of missing an appointment will incur a MISSED APPOINTMENT FEE to the full value of a Standard Consultation (currently $56).
Patients who arrive 10 minutes LATE for their appointment time, may not be able to be accommodated on the day depending on demand. In this case, a MISSED APPOINTMENT FEE of $30 will apply.
MISSED APPOINTMENT FEES will be due on the day of the appointment in question.
PLEASE NOTE : MISSED APPOINTMENT FEES are not claimable through your health fund.
PLEASE NOTE: We do not wish to charge MISSED APPOINTMENT FEES and we recognise that there are circumstances where leniency should be afforded.
Please talk to us if you have any concerns or if you feel you have been charged unfairly.
Please understand that missed appointments come at a cost to us and all too frequently mean that someone else has missed out on an appointment unnecessarily.